It is built for three kinds of team: facility management companies running buildings for clients under contract, who need to prove SLA performance; property owners with several buildings to maintain; and in-house facility teams responsible for their organisation's sites. It works for a single building, but it is designed with multi-site portfolios in mind.

CAFMTEK Streamlining FM with Cutting-Edge Technology

Q: What does CAFMTEK do?

Asset register. Every asset you maintain, with its location and a full service history. Every repair and PPM visit stays with the asset, so you can see how it has been treated over its life. Work orders. Requests come in from tenants and staff through a customer app or a WhatsApp chatbot. Each one becomes a work order, gets assigned, is completed on site and is closed with a record. Planned preventive maintenance. PPM schedules generate jobs automatically, so routine work does not depend on someone remembering it. Mobile apps for technicians. Android and iOS apps let technicians receive jobs, update them and close them from site. SLA tracking and dashboards. SLA-based zones and dashboards show task progress and performance across sites. For teams working under a contract, this is usually what the monthly client report is built from. Time and attendance. A T&A module records staff attendance and integrates with HRMS.

Q: What AI features are included?

Three, all included as standard rather than sold as add-ons. Fault detection and diagnostics: when a sensor reading crosses its set limit, CAFMTEK raises an alarm, creates a work order and assigns it to a technician with the right skills. Predictive maintenance and anomaly detection: CAFMTEK flags equipment such as HVAC units and main distribution boards that is showing early signs of failure. Suggested PPM intervals: maintenance frequencies are recommended for each asset based on its own fault history.

Q: What changes for a facility team using CAFMTEK?

Jobs stop getting lost. Every request, whether it comes from the app, WhatsApp or a sensor alarm, becomes a work order with a status. Nothing depends on a supervisor's phone. Faults get found earlier. With sensors connected, some problems raise a work order before anyone reports them. Maintenance plans get more accurate. Suggested PPM intervals are based on how each asset actually behaves, not only on the manufacturer's manual. Reports stop taking days. SLA and task data is already in the system, so the client report comes from the dashboard instead of a spreadsheet rebuild.

Q: How is CAFMTEK priced?

By quote, based on portfolio size and scope. There is a single edition, and the AI features are included in it.

Quick answer

CAFMTEK is HITEK AI's CAFM system. It keeps the asset register, work orders, planned preventive maintenance (PPM), SLA tracking and time and attendance in one place, with Android and iOS apps for technicians. Fault detection, predictive maintenance and suggested PPM intervals are included as standard.

Facility teams rarely lack effort. What they lack is one place where the job request, the asset it relates to, the technician who fixed it and the record afterwards all live together. Most facility managers are looking for exactly that.

This post covers what CAFMTEK does, what’s included, and who it suits.

What is CAFMTEK?

CAFMTEK (Computer-Aided Facility Management Technology) is computer-aided facility management software developed by HITEK AI, a facility management technology company based in the UAE with an office in Saudi Arabia.

It is sold as a standalone CAFM system. It is also part of Maestro FM, HITEK AI’s unified platform, for organisations that need CAFM alongside other HITEK AI products.

What does CAFMTEK do?

Asset register: Every asset you maintain, with its location and a full service history. Every repair and PPM visit stays with the asset, so you can see how it has been treated over its life.

Work orders: Requests come in from tenants and staff through a customer app or a WhatsApp chatbot. Each one becomes a work order, gets assigned, is completed on site and is closed with a record.

Planned preventive maintenance: PPM schedules generate jobs automatically, so routine work doesn’t depend on someone remembering it.

Mobile apps for technicians: Android and iOS apps let technicians receive jobs, update them and close them from site.

SLA tracking and dashboards: SLA-based zones and dashboards show task progress and performance across sites. For teams working under a contract, this is usually what the monthly client report is built from.

Time and attendance: A T&A module records staff attendance and integrates with HRMS.

Further Reading: CAFM vs CMMS: FM Software Comparison

What AI features are included?

Three, all included as standard rather than sold as add-ons:

Fault detection and diagnostics: When a sensor reading crosses its set limit, CAFMTEK raises an alarm, creates a work order and assigns it to a technician with the right skills.
Predictive maintenance and anomaly detection: CAFMTEK flags equipment such as HVAC units and main distribution boards that is showing early signs of failure.
Suggested PPM intervals: Maintenance frequencies are recommended for each asset based on its own fault history.

How CAFMTEK uses AI and IoT walks through what happens step by step when a fault is detected.

Which systems does CAFMTEK connect to?

CAFMTEK receives data from IoT sensors and smart meters, and integrates with building management systems (BMS), with ERP systems for procure-to-pay, and with HRMS through its T&A module. Other integrations are scoped for each project.

Who uses CAFMTEK?

It’s built for three kinds of team:

Facility management companies running buildings for clients under contract, who need to prove SLA performance
Property owners with several buildings to maintain
In-house facility teams responsible for their organisation’s sites

It works for a single building, but it’s designed with multi-site portfolios in mind.

What changes for a facility team using CAFMTEK?

Jobs stop getting lost. Every request, whether it comes from the app, WhatsApp or a sensor alarm, becomes a work order with a status. Nothing depends on a supervisor’s phone.

Faults get found earlier. With sensors connected, some problems raise a work order before anyone reports them.

Maintenance plans get more accurate. Suggested PPM intervals are based on how each asset actually behaves, not only on the manufacturer’s manual.

Reports stop taking days. SLA and task data is already in the system, so the client report comes from the dashboard instead of a spreadsheet rebuild.

Further Reading: 10 Benefits of Using CAFM Software for Smart FM