EXPO Village
Project/ Client Name
EXPO Village
Product Deployed: FlexiGuest
Project Scale
- Residential Units Managed: 2,100
- Residents & Visitors Served: 3,500+
Project Overview
As part of the prestigious EXPO 2020 Dubai, EXPO Village required a reliable, scalable, and guest-centric solution to manage thousands of international residents and visitors. HITEK AI’s FlexiGuest platform was implemented to deliver turnkey residential hospitality, unifying guest services, facility operations, and staff workflows into a single digital ecosystem.
Key Deliverables
- Comprehensive Residential Management Solution tailored to high-density, multi-unit environments
- Hospitality Operations for 3,500+ Residents & Visitors across the village
- Full-Service Staff Coordination for 200+ Team Members supporting 2,100 units
Achievements
✅ Seamless Accommodation at Scale:
Successfully hosted 3,500+ global residents and visitors through a smooth, tech-enabled experience.
✅ Operational Excellence Across 2,100 Units:
Achieved optimal service levels with over 200 staff coordinated through real-time tasking and communication tools.
✅ Exceptional Guest Experience:
Delivered elevated hospitality standards that contributed to the overall excellence of the EXPO 2020 Dubai experience.
Impact Summary
With FlexiGuest, EXPO Village became a benchmark for large-scale smart residential hospitality, showcasing how digital innovation and operational intelligence can power world-class guest experiences.
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