7132 Hotels - Switzerland
Project/ Client Name
7132 Hotels - Switzerland
Product Deployed: FlexiGuest
Project Overview
7132 Hotels, a prestigious collection of luxury boutique properties in Switzerland, partnered with HITEK AI to deliver a seamless and fully digital guest experience. Through the implementation of FlexiGuest, the hotels achieved end-to-end digitalization of both guest-facing services and internal operations.
Solution Delivered
FlexiGuest streamlined multiple departments and services across the hotel group, including:
- Reservation & Front Office Management
- Housekeeping Coordination & Engineering Support
- Spa Operations & Scheduling
- Food & Beverage Services
- Web Shop & Voucher Integration
Key Outcomes
✅ Digitalised Guest Journey:
From pre-arrival to checkout, guests experienced a personalized, tech-enabled stay.
✅ Streamlined Front & Back-of-House Operations:
Automation and centralized access improved coordination across departments.
✅ Elevated Guest Satisfaction & Operational Efficiency:
Staff were empowered with real-time data and tools, enhancing service delivery.
Impact Summary
With FlexiGuest, 7132 Hotels successfully embraced digital transformation in luxury hospitality, redefining how high-end experiences are delivered. The platform empowered staff, enhanced guest convenience, and ensured operational excellence across all three properties.
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